Refund Policy

1. Credits

General rule

Credit purchases are non-refundable once any credits have been used. Credits are consumed when AI generation jobs complete successfully. Partial use of a credit package does not entitle you to a partial refund.

7-day satisfaction window

If you purchased credits and have not used any of them, you may request a full refund within 7 calendar days of the original purchase date. Refunds in this window are subject to a service and processing fee of up to 6% of the purchase amount, which covers payment processing costs we cannot recover.

To request a refund under this window, contact us at support@artemotion.ai with the subject line "Credit Refund Request" and include your account email and the date of purchase. We will process qualifying refunds within 5–10 business days.

Usage-based cost estimation

For models priced by compute time or variable cost, we reserve an estimated credit amount at the start of a job. If the actual cost is lower than the estimate, the unused reserved credits are automatically returned to your balance — this is not a "refund," just a credit adjustment. If a job fails before completion, no credits are charged.

Credit expiration

Credits do not expire while your account is active. Credits are forfeited upon account cancellation and cannot be redeemed for cash.

2. Subscription Plans

Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@artemotion.ai. Cancellation takes effect at the end of the current billing period — you retain access to subscription benefits until then.

No prorated refunds

Subscription fees are non-refundable on a prorated basis. If you cancel mid-period, you will not receive a refund for the unused portion of that period. Your subscription simply will not renew.

Initial purchase exception

If you subscribe for the first time and have not used any subscription-tier features or credits, you may request a full refund within 7 calendar days of your initial subscription charge, subject to the same 6% service fee described above.

3. EU / EEA / UK Statutory Right of Withdrawal

If you are a consumer habitually resident in the European Economic Area (EEA) or United Kingdom, you have a statutory right of withdrawal of 14 calendar days from the date of purchase under EU Directive 2011/83/EU and the UK Consumer Rights Act 2015, respectively. This is a separate and broader right than our 7-day commercial refund window.

Important exception — digital content: If you expressly request that performance of the contract begins immediately (for example, by using credits or accessing subscription features right after purchase), and you acknowledge that this means you lose your right of withdrawal once the service has been fully performed, the 14-day right of withdrawal no longer applies to the performed portion.

To exercise your statutory right of withdrawal before any usage has occurred, contact us at support@artemotion.ai with the subject line"Statutory Withdrawal — EU/UK" within 14 days of purchase. We will issue a full refund with no service fee within 14 days of receiving your withdrawal notice, using the same payment method you used for the original purchase. If that payment method is no longer available (e.g., expired or cancelled card), we will contact you to arrange an alternative refund method. Nothing in our commercial refund policy limits or replaces this statutory right.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Credits have been fully or partially used (see Section 5 for remediation of failed generations)
• More than 7 days have passed since the purchase (this limit does not apply to EEA/UK consumers exercising their statutory 14-day withdrawal right under Section 3)
• Account was terminated for violating our Terms of Use
• Refund request is for a subscription period that has already passed
• Credits were received as part of a promotion, bonus, or referral program
• Dissatisfaction with AI-generated outputs (quality is inherently variable)

5. Technical Failures

If a generation job fails due to a confirmed error on our end (e.g., a server-side crash after credits were deducted), we will credit your account with the deducted amount. We investigate these cases on a per-request basis. Contact support@artemotion.ai with the affected request ID and we will resolve it promptly.

6. Chargebacks

We strongly encourage you to contact us at support@artemotion.ai before initiating a chargeback — we resolve billing disputes quickly and directly. If you do file a chargeback, we reserve the right to suspend your account pending investigation and resolution.

EEA / UK consumers: We will not suspend or penalize your account for exercising a statutory right to a chargeback under Section 75 of the UK Consumer Credit Act 1974, the EU Payment Services Directive (PSD2), or equivalent consumer protection legislation in your jurisdiction. Your statutory rights are not affected by this clause.

7. How to Request a Refund

1. Email support@artemotion.ai with the subject line "Refund Request"
2. Include your account email address
3. Include the date of purchase and the amount
4. Briefly describe why you are requesting the refund

We aim to respond to all refund requests within 2 business days and to process approved refunds within 5–10 business days. Refunds are issued to the original payment method. Once processed on our end, your bank or card network may take an additional 5–10 business days to post the credit to your account, depending on your financial institution.

8. Changes to This Policy

We may update this Refund Policy at any time. We will communicate material changes via email or in-app notice at least 30 days before the change takes effect. The version in effect at the time of your purchase governs that transaction.

9. Contact

Questions about this policy? Contact us at support@artemotion.ai.